Returns + Exchanges

At LHKNLHome, your satisfaction is our priority. If you’re not completely happy with your purchase, we’ll do our best to make it right.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

✅ Item must be unused, unassembled (if applicable), and in original condition
✅ Item must be returned in its original packaging with all parts, manuals, and accessories
✅ Return must be initiated within 30 days of receiving your order
✅ Proof of purchase (order confirmation or receipt) is required

🚫 Non-Returnable Items:

• Used or damaged products due to misuse

• Assembled or installed items (e.g., furniture or equipment)

• Personal items like beauty tools, undergarments, or accessories for hygiene reasons

• Digital/downloadable products (e.g., eBooks, guides)

• Clearance or Final Sale items

2. How to Start a Return

To initiate a return:

1️⃣ Email support@lhknlhome.com with your order number and reason for return
2️⃣ Await return approval and instructions from our support team
3️⃣ Ship the item using a trackable shipping method
4️⃣ Once inspected, we’ll process your refund or send a replacement

📦 Return Shipping Costs:

• If the return is due to a defect or shipping error, we will cover the cost

• If returning due to personal preference or incorrect order, you are responsible for shipping

3. Refund Process

After receiving and inspecting the returned item, we’ll notify you of approval or rejection.

✅ Approved Refunds:

• Refunds will be issued to the original payment method within 5–7 business days

• You’ll receive a confirmation email once processed

🚫 Rejected Refunds:

• If the item is used, damaged, or incomplete, we may deny the refund or apply a restocking fee

• Unapproved returns will be returned to you at your expense

4. Exchanges

Need a different color, size, or a replacement?

🔄 Contact us with your order details at support@lhknlhome.com
📦 Follow the standard return process
📬 We’ll ship the replacement once the original item is received

Note: Exchanges depend on item availability. If the desired product is unavailable, we’ll issue a refund or store credit.

5. Damaged or Defective Items

We inspect every order carefully, but if something arrives damaged or incorrect:

📷 Take clear photos of the damage/issue
📩 Contact us within 48 hours of delivery at support@lhknlhome.com
We’ll offer a replacement, refund, or store credit depending on your preference

6. Late or Missing Refunds

Haven’t received your refund?

✔️ First, check your bank or credit card statement
✔️ Contact your financial institution (processing times vary)
✔️ Still no luck? Email us at support@lhknlhome.com

7. Policy Changes

This Returns & Exchanges Policy may be updated at any time. Updates will appear on this page with a new “Last Updated” date. Continued use of our services indicates acceptance of the new terms.

8. Contact Us

📩 Email: support@lhknlhome.com
🌐 Contact Form: https://lhknlhome.com/contact/
📞 Phone: +1 (804) 541-2011
📍 Mailing Address:
LHKNLHome
1901 Meadowville Technology Parkway
Chester, Virginia 23836
United States