At LHKNLHOME, we are committed to providing our wholesale partners with the highest quality products and a seamless shopping experience. We understand that sometimes returns or exchanges are necessary, and we aim to make this process as straightforward as possible. Please read our policy carefully to understand our practices regarding refunds and returns.

Returns

• Eligibility: Returns are accepted for products that are unused, in their original packaging, and in the same condition as when you received them. Returns are valid within 30 days from the date of delivery.
• Minimum Order Return: As we are a wholesale-only provider, returns must meet our minimum order requirements. Partial returns below this minimum will not be accepted.
• Process: To initiate a return, please contact us at support@lhknlhome.com or call us at +1 804-541-2011 with your order details and reason for the return. Our team will guide you through the return process and provide a return shipping label if your return qualifies.

Refunds

• Inspection and Approval: Once we receive your returned items, our team will inspect them to ensure they meet our return conditions. Upon approval, we will process your refund.
• Refund Timeline: Approved refunds are typically processed within 24 hours after inspection. Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.
• Partial Refunds: In certain circumstances, we may issue partial refunds for items that do not fully meet return conditions (e.g., items with minor signs of wear or incomplete packaging). Our team will inform you of any adjustments prior to processing.

Exchanges

We currently do not offer direct exchanges. If you would like a replacement product, please initiate a return for the original item(s) and place a new order.

Non-Returnable Items

For safety and quality assurance, the following items are not eligible for return:

• Items not in original condition, damaged, or missing parts for reasons not due to our error
• Items returned more than 30 days after delivery
• Clearance or final sale items

Shipping Costs

• Free Returns: We cover the cost of return shipping for all eligible returns.
• Restocking Fee: For larger orders or specific circumstances, a restocking fee may apply. If this is the case, our support team will inform you during the return process.

Damaged or Defective Items

If you receive a defective or damaged item, please reach out to us immediately. We will arrange for a replacement at no additional cost or provide a full refund as per your preference.

Contact Us

If you have any questions or need further assistance with your return or refund, please don’t hesitate to reach out to us at support@lhknlhome.com or +1 804-541-2011. Our team is here to ensure that your experience with LHKNLHOME is smooth and satisfactory.